{"id":988477,"date":"2026-03-18T01:47:15","date_gmt":"2026-03-18T00:47:15","guid":{"rendered":"https:\/\/dev.pat-sege.com\/?page_id=988477"},"modified":"2026-03-19T15:23:42","modified_gmt":"2026-03-19T14:23:42","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/dev.pat-sege.com\/en\/zwroty-i-reklamacje\/","title":{"rendered":"Returns &amp; complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"988477\" class=\"elementor elementor-988477\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa4faa e-flex e-con-boxed e-con e-parent\" data-id=\"bfa4faa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-231b067 elementor-widget elementor-widget-text-editor\" data-id=\"231b067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0830a8 elementor-widget elementor-widget-heading\" data-id=\"f0830a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">RETURNS<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-f1e7809 elementor-widget elementor-widget-text-editor\" data-id=\"f1e7809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p class=\"p1\">If for any reason you are not happy with your order, you have 14 calendar days from the date of delivery to return it. Download and complete the return form available [HERE], then send the item back together with the completed form to the following address:\u00a0<a href=\"https:\/\/pat-sege.com\/wp-content\/uploads\/2024\/05\/odstapienie_od_umowy_PATSEGE.pdf\"><span class=\"s1\">HERE.<\/span><\/a>. Nast\u0119pnie wydrukuj i prze\u015blij nam zwr\u00f3cony towar z wype\u0142nionym formularzem na adres:<span class=\"s2\"><br \/><\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-be38ce8 elementor-widget elementor-widget-text-editor\" data-id=\"be38ce8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p class=\"p1\">Patrycja Segedyn<br \/>Dubois 6\/11<br \/>50-208 Wroc\u0142aw<br \/>+48794625530<\/p><p>Or via InPost parcel locker:<\/p><p>WRO130M<span class=\"s1\"><br \/><\/span>Pomorska 9<span class=\"s1\"><br \/><\/span>50-208 Wroc\u0142aw<span class=\"s1\"><br \/><a href=\"mailto:pat.sege@gmail.com\"><span class=\"s2\">pat.sege@gmail.com<\/span><\/a><br \/><\/span>+48794625530<span class=\"s2\">\u00a0<\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-1ab4860 elementor-widget elementor-widget-text-editor\" data-id=\"1ab4860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p class=\"p1\">Returned items must show no signs of wear. The item must be complete, with all original tags and tag hangers attached. Once we receive your completed return form, we will process your refund \u2014 including the original shipping cost if the entire order is returned \u2014 to the bank account number you provide in the form. Refunds are issued within 14 business days of receiving the form. Return shipping costs are covered by the customer.<\/p><p class=\"p1\">Personalised orders \u2014 items made to the customer's individual specifications \u2014 are not eligible for return.<\/p><p class=\"p1\">For any questions, please contact us at contact@pat-sege.com.\u00a0<a href=\"mailto:contact@pat-sege.com\"><span class=\"s2\">contact@pat-sege.com<\/span><\/a>.<\/p><\/div><\/div><div class=\"elementor-element elementor-element-c371e1a elementor-widget elementor-widget-text-editor\" data-id=\"c371e1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p class=\"p1\">Please note: We are not responsible for return parcels sent via Poczta Polska (Polish Post).<\/p><p class=\"p1\"><span class=\"s1\">If you choose this shipping method, we strongly recommend keeping your proof of postage, as it may be needed in the event of any issues with your shipment.<\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-689ea8e elementor-widget elementor-widget-heading\" data-id=\"689ea8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-4580be4 elementor-widget elementor-widget-text-editor\" data-id=\"4580be4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p class=\"p1\">You have the right to file a complaint if the item you received does not match your order, or if it has any defects or damage, including:<\/p><ul><li class=\"p1\">manufacturing defects,<\/li><li class=\"p1\">mechanical damage caused during shipping,<\/li><li class=\"p1\">damage that occurred during normal use of the product.<span class=\"s1\"><br \/><\/span><\/li><\/ul><p class=\"p1\">To submit a complaint, download and complete the complaint form available\u00a0<strong><a href=\"https:\/\/pat-sege.com\/wp-content\/uploads\/2024\/05\/reklamacja_PATSEGE-1.pdf\"><span class=\"s2\">HERE.<\/span><\/a><\/strong>.<\/p><p class=\"p1\">Send the completed form together with the item to:<\/p><p class=\"p1\">Patrycja Segedyn<br \/>Dubois 6\/11<br \/>50-208 Wroc\u0142aw<br \/>+48794625530<\/p><p class=\"p1\">Please also send a scan of the completed form along with details of your complaint to:\u00a0<a href=\"mailto:contact@pat-sege.com\"><span class=\"s1\">contact@pat-sege.com<\/span><\/a>.<\/p><p class=\"p1\">Complaints are reviewed within 14 days. In accordance with the Polish Civil Code, when filing a complaint you may request either a replacement with a new, defect-free item, or a full refund. If your complaint is approved, we will arrange a replacement or issue a refund as promptly as possible, in accordance with applicable law.<span class=\"s2\"><br \/><\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-70707a3 elementor-widget elementor-widget-heading\" data-id=\"70707a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">EXCHANGES<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-5040431 elementor-widget elementor-widget-text-editor\" data-id=\"5040431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p class=\"p1\">If you would like to exchange a product, please get in touch with us first by email at:\u00a0<a href=\"mailto:contact@pat-sege.com\"><span class=\"s1\">contact@pat-sege.com<\/span><\/a>.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RETURNS, COMPLAINTS &amp; EXCHANGES<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-988477","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/pages\/988477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/comments?post=988477"}],"version-history":[{"count":6,"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/pages\/988477\/revisions"}],"predecessor-version":[{"id":988493,"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/pages\/988477\/revisions\/988493"}],"wp:attachment":[{"href":"https:\/\/dev.pat-sege.com\/en\/wp-json\/wp\/v2\/media?parent=988477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}